• Provide technical support to end users of service and software over telephone, email or SMS;
  
• Provide support related to software or network issues, installation of software or hardware (when required);
  
• Responsible for documenting and logging reported problems and issues.
  
• Closely monitor and follow-up support tickets escalated to other teams.
  
• Monitor server/ service up time and identify performance issues.
  
• Performing routine checking of systems and software.
  
• Ensuring that the network infrastructure is up and running.
  
• Ensuring that software systems are up and running.
  
• Evaluate reported or detected problems and implement satisfactory solutions to resolve network or service related issued and prevent recurrence.
  
• Work effectively and professionally with other team members, co-workers in other departments and external customers.
  
• Be on-call 24X7 to support business critical data networks.
  
• Must abide by the relevant policies and procedures specified in company's Quality Management and Information Security Management Systems, failure of which may result in disciplinary action.
  

SSL Wireless

SSL Wireless is a fast growing IT company that offers software solutions and services for business organizations including banks, financial institutes, telecom, media, e-commerce, etc. We are revolutionizing the way our clients operate their businesses and are continuing to grow our team.

Address : 93 B, New Eskaton Road, Dhaka - 1000
Web : www.sslwireless.com