Customer Support Associate, Support Services Customer Support Associate, Support Services SSL Wireless - Tuesday, April 10, 2018

Deadline: Wednesday, April 25, 2018

Remaining: Closed

Job Specifics

Job Type: Contactual
Job Level: Entry Level
Job Category: Customer Support/Call Centre
Vacancy: 4
Experience: N/A
Job Location Dhaka District
Salary: 10000 - 12000

Description

  • Provide technical support to end users of service and software over telephone, email or SMS;
  • Provide support related to software or network issues, installation of software or hardware (when required);
  • Responsible for documenting and logging reported problems and issues.
  • Closely monitor and follow-up support tickets escalated to other teams.
  • Monitor server/ service up time and identify performance issues.
  • Performing routine checking of systems and software.
  • Ensuring that the network infrastructure is up and running.
  • Ensuring that software systems are up and running.
  • Evaluate reported or detected problems and implement satisfactory solutions to resolve network or service related issued and prevent recurrence.
  • Work effectively and professionally with other team members, co-workers in other departments and external customers.
  • Be on-call 24X7 to support business critical data networks.
  • Must abide by the relevant policies and procedures specified in company's Quality Management and Information Security Management Systems, failure of which may result in disciplinary action.

Educational Requirements

Graduated in any discipline.

Experience Requirements

  • 0 to 1 year(s)
  • The applicants should have experience in the following area(s): Customer Support, Call Center

Additional Requirements

  • Age 21 to 28 year(s)
  • Applicants with previous experience in the related field will be given most priority.

Benefits

According to policy.

Organization/Company

SSL Wireless

SSL Wireless is a fast growing IT company that offers software solutions and services for business organizations including banks, financial institutes, telecom, media, e-commerce, etc. We are revolutionizing the way our clients operate their businesses and are continuing to grow our team.

Address : 93 B, New Eskaton Road, Dhaka - 1000
Web : www.sslwireless.com